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Sears/Kenmore Complaint - Sears Consumer Fraud
Sears/Kenmore Complaint

Sears/Kenmore Complaint

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Sears Consumer Fraud


I purchased 6 appliances from Sears for my new home a few months ago at the Pleasanton California store. Four, all Kenmore, have broken. The gas dryer broke within a week of being put into service. I spent hours on the phone, litteraly. Took them over a month to fix it, with multiple issues recieving the parts for the repair. It broke again. For some reason, Sears seems to think waiting two weeks for a repair is acceptable. It is not. The repair person did get the dryer working again, but I can only use two of the four settings because the other two get too hot. This does not qualify as "fixed" to me. I have since had THREE appointments to get my range, dishwasher and fridge worked on, and beeen STOOD UP ALL THREE TIMES!!!!!!

I want my money back. Plain and simple. I want Sears to take back their worthless products and refund my money. I have complained to customer service...what a joke!...and to the department manager where I bought the items. Nothing. They just want to set yet another appointment....I am sure to be stood up yet one more time.

Today, I contact the CA Consumer Fraud branch of the state Attorney General.


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Comments


SearsCares says: (8 years ago)
 0
To Bethiebabe,
I’m so very sorry that you’ve had these problems with your appliances. You should not have encountered such long delays in getting service out to you. Delays in service can certainly be frustrating and we would like to assist in resolving your concerns.
My name is Misty with the Sears Cares Escalations team and we are a single point of contact for escalated customer concerns. At your convenience, please contact my office via email at smsupport@searshc.com so that we can make sure all your appliances are working as soon as possible. In the email, please provide a contact phone number and the phone number the items were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Bethiebabe) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,

Misty H.
Social Media Moderator
Sears Social Media Support






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